Managed Service Desk
Responsive support for employees, devices and everyday business applications, with clear ownership from first contact to resolution.
End-user support →Managed IT + Cybersecurity
IT that feels effortless.
Security that stays vigilant.
PULSE enriches your users' technology experience while protecting the identities, endpoints, cloud services and infrastructure your business depends on.
24/7 service optionsSecurity-first operationsJordan & GCC coverage
24/7Service coverage available
<60 minCritical-event response target
99.9%Managed-platform availability goal
150+Team members across the business
One accountable partner
From the user's screen to the security perimeter.
We bring service desk, infrastructure, cloud, cybersecurity and IT strategy into one operating model—reducing friction for employees while improving visibility and control for IT leadership.
Managed Infrastructure
Monitoring and administration of networks, servers, virtualization, storage, patching and performance.
Infrastructure operations →Managed Cybersecurity
Layered endpoint, identity, email, vulnerability and monitoring controls designed to reduce exposure and accelerate response.
Security operations →Cloud & Microsoft 365
Secure cloud operations, identity, access, tenant administration, migrations and optimization for modern work.
Cloud management →Data Protection & Continuity
Backup administration, recovery validation, disaster recovery planning and business continuity readiness.
Build resilience →vCIO & IT Strategy
Roadmaps, budgeting, lifecycle and risk planning that connect technology operations with business priorities.
Strategic advisory →The client experience
Support people notice—for the right reasons.
01
Easy access
Simple support channels and clear communication.
02
Fast ownership
Tickets are triaged, owned and escalated with accountability.
03
Fewer repeat issues
Problem management targets the causes behind recurring incidents.
04
Continuous improvement
Trends, risk and service data guide the next improvement.
Experience + protection
Security should strengthen IT—not make it harder to use.
Identity, endpoint, patching, monitoring and recovery controls are woven into daily IT operations.
✓
Standardize the environment. Baselines and documented configurations reduce variation and speed troubleshooting.
✓
Secure the user journey. Identity, access, endpoint and email protections reduce risk without losing sight of usability.
✓
Measure what matters. SLAs, recurring issues, vulnerabilities, risks and roadmap actions are made visible.
Cyber resilience
Security operations built around the full risk lifecycle.
We combine prevention, monitoring, vulnerability reduction, response readiness, recovery and governance so security becomes a repeatable operating discipline.
ECC 2-2024 alignmentISO 27001 controlsNIST CSFCIS Controls
01
Identify
Assets, risk, vulnerability visibility and security baselines.
02
Protect
Identity controls, endpoint security, secure configuration and patching.
03
Detect
Centralized monitoring, alert triage and threat detection.
04
Respond
Playbooks, containment support, escalation and coordination.
05
Recover
Backup validation, disaster recovery testing and restoration readiness.
06
Govern
Policies, reporting, compliance mapping and executive oversight.
How we work
A disciplined path from discovery to improvement.
01 · DISCOVER
Understand
Assets, dependencies, users, risks and service requirements.
02 · STANDARDIZE
Baseline
Policies, configurations, documentation and operational controls.
03 · OPERATE
Run
Support, monitor, patch, administer, secure and escalate.
04 · OPTIMIZE
Improve
Reduce recurring issues and improve performance and experience.
05 · TRANSFORM
Evolve
Execute roadmap, lifecycle and modernization initiatives.
Industries
Practical services shaped around your operating reality.
Professional ServicesSecure collaboration, mobile work and client confidentiality.
ManufacturingPlant connectivity, uptime, endpoint control and resilience.
HealthcareAvailability, privacy, device security and controlled access.
Retail & HospitalityMulti-site support, connectivity and rapid incident handling.
EducationIdentity, devices, collaboration and support at scale.
Construction & Real EstateDistributed sites, project teams and cloud collaboration.
Let’s make your IT environment easier to use—and harder to compromise.
Arrange an IT environment assessment, security review or managed services design workshop with PULSE.